Group related questions
Start with a small set of themes, such as setup, content and maintenance. A heading should make the scope of the group clear. Avoid using an FAQ as a place to hide important information that belongs on the main service or product page.
Make the answer stand alone
Begin with the direct answer, then add a short explanation or link to a more detailed guide. A reader should not have to expand several unrelated questions to understand one requirement.
Test disclosure controls
If answers collapse, their controls need clear names and a visible expanded state. Keep the question text readable at mobile width. Simple native details elements can be a useful starting point for an accessible question-and-answer layout.